Operations services
If you are the head of a call centre, back office operations, field service centre or shared service centre you will know that Service Industry Operations is a capability and profession going through the same development and transition that manufacturing went through many years ago. It requires customised techniques and training to drive improvement.
Do some of these problems sound familiar...
- Your year-on-year improvements in unit cost, quality and cycle-time are marginal at best and you are constantly pressured to deliver more
- You want to accomplish more with less, but struggle to get people to be more productive and perform at a higher level
- You find your resources are not always matched to operational demand peaks and troughs
- Overall morale is low, absenteeism is on the rise, there is high staff turn over and you are struggling to recruit and retain good people
- You are frustrated with traditional process improvement and productivity methodologies which have only resulted in small unsustainable efficiency gains that do not last
- You are contemplating off shoring to provide short term relief but are concerned about achieving sustainable incremental improvement after operations are off shore
If this sounds like you then you have significant opportunities for improvement. The range of proven services that we provide will drive rapid improvements in your operations productivity, quality and cost.
We have delivered cost reduction and performance improvement programs for major companies, globally.
We team with our clients to deliver results:
- We have a proven track record in identifying opportunities to rapidly deliver cost savings and performance improvements, and then in working with organisations to deliver the expected outcomes.
- Importantly, as a consequence of our engagement model, our recommendations are practical, achievable and supported by all our client stakeholders.
- This teaming approach leaves our clients with a culture of sustainable continuous improvement.
Read our CASE STUDIES to learn how our clients achieved results like these:
- Productivity uplift of 10 - 20% within 90 - 120 days
- Continuous productivity improvement at 1% per week for between 4 - 12 months
- Uplift in sales results of 20 - 40%
- Reduction in business services unit costs by 15 - 25%
- Reduction in costs of critical processing activities by 30% while improving customer satisfaction
OPERATIONS SERVICES - DESCRIPTIONS
To learn more about what we can do for you - select one of our Operations Services below:
- Workforce Improvement
Maximises operations productivity without significantly changing structures, processes or technology. Focused on quantified performance measures to manage and drive improvements. reveal group is a Registered Training Organisation and delivers a Certificate IV in Front Line Management as part of our offering. MORE INFO >>
Want to know more about the services we offer? Then CONTACT US for more information.
